juya9 Privacy Policy – How We Protect Your Data

01. Introduction

juya9 operates the online gaming platform available at juya9.wine and through the juya9 Android app. When you use our platform — whether you are browsing the site, registering an account, making a deposit in PKR or playing any of our games — certain information about you is collected and processed.

This Privacy Policy explains what that information is, why we collect it, how we store and use it, and what your rights are in relation to it. By registering an account and using juya9, you acknowledge that you have read and understood this policy. If you do not agree with how we handle data, you should not create an account or use the platform.

We periodically review and update this policy as the platform evolves. The "Last updated" date at the top of this page reflects when it was most recently revised. Continued use of juya9 after an update means you accept the revised policy.

02. What Information We Collect

juya9 collects information in a few different ways — directly from you when you register or use the platform, automatically as you use the site or app, and occasionally from third-party payment processors when you make a transaction.

Information you provide directly:

• Name and date of birth (required for age verification)
• Contact details including email address and phone number
• Username and password chosen during registration
• Identity verification documents if requested (for account verification or withdrawal processing)
• Any communications you send to our support team

Information collected automatically:

• Device information including device model, operating system version and unique device identifiers
• IP address and approximate location derived from it
• Browser type and version (for web access)
• Pages visited, time spent on each section and navigation patterns within the platform
• Game activity including games played, session duration and betting activity
• Login timestamps and session logs

Information from payment processors:

• Transaction reference numbers from JazzCash, Easypaisa, Raast and other payment providers
• Deposit and withdrawal amounts in PKR
• Payment method type (wallet, bank transfer, card)
• Transaction status and timestamps

We do not store your full JazzCash or Easypaisa credentials, card numbers or bank account details directly. Payment processing is handled by the relevant payment provider and we only receive confirmation data from them.

03. How We Use Your Information

The information juya9 collects is used for specific, legitimate purposes related to running the platform and serving Pakistan players. We do not use your data for anything beyond what is described here.

If you have opted in to receive promotional communications from juya9 — such as bonus offers or platform update notifications — you can opt out at any time by contacting support. Opting out of marketing messages does not affect your ability to use your account.

04. Payment Data and PKR Transactions

Because juya9 processes all transactions in Pakistani Rupees, payment data handling is particularly relevant for Pakistan players. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, the transaction is processed by the relevant payment provider — not stored in raw form by juya9.

What juya9 does retain in relation to payments:

• Transaction reference numbers provided by the payment processor
• The PKR amount deposited or withdrawn and the date and time of the transaction
• The payment method type used (e.g., JazzCash wallet, bank transfer)
• The account balance impact of the transaction

This information is retained as part of your account transaction history and is necessary for processing withdrawal requests, resolving payment disputes and maintaining accurate account records. Payment transaction records are kept for as long as your account is active and for a period after closure as described in Section 08.

05. Who We Share Your Data With

juya9 does not sell your personal information to third parties and does not share it for third-party marketing purposes. Data is shared with external parties only in the following specific circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive only the data necessary to process your specific transaction — typically your account identifier and the PKR amount.
• Identity verification providers: Where identity documents are required to verify your age or identity, these may be processed by a third-party verification service. This is done securely and the provider is bound by data handling obligations.
• Technology and infrastructure providers: juya9 uses third-party services for hosting, analytics and platform operations. These providers process data on our behalf and are not permitted to use it for their own purposes.
• Legal and regulatory requirements: If we are required by applicable law or a legitimate legal process to disclose certain information, we will comply. We will inform the affected player where we are legally permitted to do so.
• Fraud prevention: In cases of suspected fraud, money laundering or serious terms violations, relevant information may be shared with appropriate parties as part of an investigation.

Any third party that processes data on juya9's behalf is required to handle it securely and only for the purpose for which it was shared.

06. Cookies and Tracking Technologies

juya9 uses cookies and similar tracking technologies on its website to make the platform function properly and to understand how players use it. Here is what you need to know about how cookies are used on juya9.wine:

• Essential cookies: These are required for the platform to work. They handle things like keeping you logged in during a session and remembering your preferences. Disabling these will prevent the platform from functioning correctly.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, how long sessions last and where players tend to drop off. This data is used in aggregate to improve the user experience for Pakistan players.
• Performance cookies: Used to monitor how the platform loads on different devices and network conditions. Given the range of mobile devices and network speeds across Pakistan, this data helps us optimise for real-world conditions.
• Preference cookies: Store settings you have chosen, such as display preferences, so they are remembered between sessions.

Most browsers allow you to control or disable cookies through their settings. Note that disabling essential cookies will affect your ability to use the juya9 platform normally. The juya9 Android app uses equivalent session and analytics tracking appropriate to mobile app environments.

07. How We Protect Your Data

juya9 takes data security seriously. The platform implements technical and organisational measures to protect your personal information from unauthorised access, disclosure or loss. While no system can guarantee absolute security, we actively work to keep your data safe.

• All data transmitted between your device and the juya9 platform is encrypted using industry-standard TLS (Transport Layer Security).
• Account passwords are stored in hashed form — juya9 staff cannot see your actual password and will never ask you for it.
• Access to player account data within juya9's systems is restricted to staff who need it to perform their specific job functions.
• Transaction data is processed through the security infrastructure of established Pakistan payment providers including JazzCash and Easypaisa.
• Suspicious login activity triggers security checks. If unusual access is detected on your account, you may be asked to verify your identity before proceeding.

You also play a role in keeping your account secure. Use a strong password that you do not use on other platforms, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your permission.

08. How Long We Keep Your Data

juya9 retains your personal information for as long as your account is active and for a period after account closure. Retention periods vary depending on the type of data and the reason for keeping it:

• Account and registration data: Kept for the duration of your active account plus a reasonable period after closure to handle any post-closure queries or disputes.
• Transaction records: PKR deposit and withdrawal records are retained for several years after the transaction date. This is necessary for financial record-keeping and dispute resolution purposes.
• Identity verification documents: Retained for as long as required to fulfil the verification purpose, then securely deleted unless a longer retention period is required by applicable obligations.
• Support communications: Records of conversations with the support team are kept for a period sufficient to resolve any follow-up queries related to the same matter.
• Game activity and session logs: Retained for platform security, responsible gaming monitoring and dispute resolution purposes. Older logs are regularly purged once they are no longer needed.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

09. Your Rights Over Your Data

As a juya9 player, you have certain rights in relation to the personal information we hold about you. These rights can be exercised by contacting the support team using the details in Section 12.

• Right to access: You can request a summary of the personal information juya9 holds about your account.
• Right to correction: If any of the information on your account is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request that your personal data be deleted. Note that some data — particularly transaction records — may need to be retained for a period even after account closure for legitimate record-keeping purposes.
• Right to restrict processing: In certain circumstances you can ask us to limit how your data is used while a concern is being resolved.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving marketing communications — you can withdraw that consent at any time.

We will respond to data rights requests as quickly as possible. In some cases we may need to verify your identity before processing a request, to ensure we are only disclosing or modifying data at the instruction of the actual account holder.

10. Children and Minors

juya9 is strictly an adults-only platform. We do not knowingly collect personal information from anyone under 18 years of age. If you are under 18, you must not register an account or use the juya9 platform in any capacity.

If juya9 discovers that a registered account belongs to a minor, the account will be closed immediately, any balance will be subject to review and the personal data associated with the account will be deleted in accordance with our data retention procedures. Parents or guardians who believe a minor may have accessed juya9 should contact support immediately so the account can be reviewed and closed without delay.

11. Updates to This Privacy Policy

juya9 may update this Privacy Policy from time to time as the platform develops, new features are added or applicable requirements change. When significant updates are made, we will make reasonable efforts to notify active players — either through a notice displayed on the platform or through direct communication to your registered contact details.

The "Last updated" date shown at the top of this page will always reflect the most recent version. We encourage you to review this page periodically so you stay informed about how your data is being handled. If you continue using the juya9 platform after an update to this policy, you are taken to have accepted the revised version.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, want to understand more about how your data is handled, or would like to exercise any of your data rights, you can reach the juya9 support team through the help section of the platform or by emailing us at the address shown in the footer of this page.

For questions about your account, deposits or withdrawals, the FAQ page covers the most common topics. For concerns about responsible gaming or self-exclusion, visit the Responsible Gaming page where dedicated guidance and tools are available.

We aim to respond to all privacy-related enquiries promptly. For identity-sensitive requests such as data access or deletion, we will need to verify your identity before actioning the request — so please include your registered account details when you get in touch.